Whew - how in the heck do you do things on that kind of timeline?! Unbelievable! Customer service just got a new benchmark. You are awesome! Please feel free to post this on the website. Your service has really changed my professional life for the better. Rob, you are a genius! ;-)
Dan, MIA
Id like you to know that night as I was printing the flight plan with the FA’s standing around and dispatch on the phone, the first clue that the trip was delayed was from lite Sabre. They all saw it and started asking why they didnt know before which opened the door for my sales pitch. Dispatch didn’t realize it either, I read them the text message. We were all suitably impressed.
Tony, DFW
Thanks Rob!!! I know you're doing all you can to give us the biggest bang for the buck. I appreciate all that you've done and continue to do to make our QOL better!!!!
Anon, DFW
So how about this for customer support: you now solve problems before your customer is even aware of the issue. Which leads me to this thought: I can only imagine that you have no life, since you seem to be omnipresent at all moments - a bit like Zeus looking down from Mount Olympus.
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