Help and FAQs
Initial Help. Read this if you are new to LiteSabre.NOTE: If you don't get an answer to your question on this page, try asking it in C&R. There you will find an active community of LiteSabre users ready to help.
Click on a link below to see the help contents.
- I can't login, or the app does not stay logged in.
If you have the correct usename and password, and when you login to any web app it returns to the home page, or goes back to the login screen, it's most likely due to the cookies. Try these steps in this order.
- If you can logout, then do so and log back in. Try the app features. If this does not work...
- If you are on an iPad or iPhone, delete all home screen icons for LiteSabre apps (you must delete ALL of them). Then, go here and sign in again. https://www.aapocket.com. Attempt to login. If successful, create new home screen icons by bookmarking the apps to the home screen. If you are on a laptop or desktop, ensure all aapocket.com bookmarks begin with https, and not http. If you cannot edit them to make them https, then delete them and try again...If this does not work...
- Delete all cookies and data from the browser. Then try the above link again.
- Will litesabre work on my iPad?
LiteSabre has several apps that work on the iPad. To see how to set home screen icons for them please view this video
- How do I drop a 24?
You can manage your 24s from Nimble Trader. Just drag any future 24 to the trash can to drop it, or to another date in the future. Nimble Trader is available only in a laptop or desktop, and must be used in the Google Chrome browser. Go HERE in Chrome to get Nimble Trader.
You can also move DFPs in the My Trip web app. Go HERE from your phone and choose Options -> DFP Mover.
- Passwords, Passwords!! My passwords don't work.
Please read this page about the required passwords.
- How do I set up RES Code Shuffler?
Please read this page.
- How do I reinstall Nimble Trader?
Open a new tab in Chrome, then click the 'Apps' icon in the bookmark bar at the upper left. You'll see the Nimble icon. Right click it, and choose, Remove From Chrome. Then, go HERE to reinstall it.
- When I try to start the nimble trader app in Chrome, I expands on the desktop, then shrinks to the icon in the bar at the bottom, and will not expand.
Try pressing 'Windows Key + d key' twice. If this does not work, delete the app from the browser and install it again.
To uninstall, open a new tab in Chrome and click the "Apps' icon on the upper left. when you see the Nimble Trader icon, right click it an choose Remove From Chrome.
To install again, go from HERE
- I installed the home-installed program on my my Mac, but can't find anything to click on.
LiteSabre installs to the Applications folder on your Mac. Open a finder, and click on the 'Applications' folder. Look for a folder called LiteSabre. In that folder there are two files; LiteSabre.app, and README.txt. Double-click the LiteSabre.app file, and the program should start. Please read the README.txt file for important information.
- I double-clicked on the LiteSabre file, but nothing happened.
Please make sure you have the latest version of java installed on your computer. In Windows, you can upgrade to the latest version of Java at http://www.java.com/getjava/.
- I have the Java 64 bit runtime installed, but when I run LiteSabre, it asks for the 32 bit runtime.
When I try to run the program, I get a pop up that says: "No JVM could be found on your system. Please define EXE4J_JAVA_HOME to point to an installed 32 bit JDK or JRE or download a JRE from www.java.com." The fix from a user: "I am running another application that requires Java and it runs fine. When I tried to download the 32 bit Java runtime, it was not available to me. Presumably because I'm running 64 bit. Then it dawned on me that I might need two versions of Java. So I opened a 32 bit browser and tried to download Java. This time I was able to do it. And my 64 bit application still works. So I assume I have two versions of Java available. One for 32 bit programs and one for 64 bit programs."
- Sometimes LiteSabre opens a finder window. Why?
This is normal. Periodically, LiteSabre downloads a new updater application, and saves it in the liteSabre folder. On the Mac, a finder window will open when this happens.
- I clicked the shortcut on my Windows desktop, but nothing happened.
LiteSabre is most likely already running in the background, and will not start up a second copy. Please check the Windows Notification Area for a small black or purple icon and right-click it.
- Can I run more than one copy of the home installed LiteSabre program at the same time?
Yes. There are no restrictions. You can run a copy on that old computer in the basement so the 'My Trip' page will work, and still open another copy anywhere you want. They will not conflict.
- The application will not auto update.
Some automatic updating problems are caused by a permissions problem. If you are running LiteSabre on an account that is not an administrator, the updater may not be able to write the required files. Please install and run LiteSabre on an administrator account. If you have already installed LiteSabre on a 'non-admin' account, please uninstall it, delete the liteSabre folder (found in Applications - Mac, or My Document - Windows), and then reinstall it into an account with administrator privilages.
Another possible problem might be due to a corrupted local file. To remedy this, delete all files from the liteSabre folder EXCEPT liteSabre.exe (Windows) or liteSabre.app (Mac) and then double-click that file. The liteSabre folder is found in My Documents (Windows) or Applications (Mac).
- Home Installed program user tips.
- To begin, click either 'HI' button above the calendar. Once the calendar is populated with your
schedule, you can click on any sequence or DFP in the calendar for options.
You can view, drop, or trade any trip by clicking on the sequence number in the calendar (you will get a pop up window when you click on the calendar, like this).
To trade a trip, choose the 'trade' option in the popup window that appears when clicking on the sequence in the calendar. This will display all open trips (not posted) from tomorrow to the end of the month. Click on any sequence to view it, and then click the "Trade with ..." button at the bottom of the window that is displaying the open sequence.
What the colors mean... The open time is colored coded according to whether or not you are legal for the trip (colors only appear if your trip is RED).
- RED: The trip appears only on the N4D/N4I. You cannot trade for this trip.
- YELLOW: The trip appears on the N4D/N4I, and the N4T but not on the N4TL. Your trip is not redder, but you cannot trade for it because you have a schedule conflict.
- GREEN: The trip appears on the N4D/N4I, the N4T, and the N4TL. You can trade for this trip.
To move or replace any DFP. Just click on any DFP in the calendar and follow the pop up window. In LiteSabre, you can move a DFP, or replace it with another of a different type. (ex: drop a 96, and replace it with a 72 and a 48.) Just follow the wizard that pops up when you click on a DFP in the calendar.
To post a red trip, try dropping it by choosing the 'Drop' option in the pop up window when you click on any sequence in the calendar. When DECS denies you after completion of the trade attempt, you will be able to post it by clicking on the link.
You can test trades by selecting "Trade Mode - Test" with the button at the top of the screen. Also, if you encounter any unusual responses, or if you time out of DECS, you can click the "Reset" button at the top right of the page.
The fields below the calendar are for quickly inputting trades when TTOT begins. Use these windows to pre-load trades before TTOT starts so you can quickly launch them when TTOT begins. They will also be saved in these windows so you can relaunch them if required.
Click the "+" button for the wizard, and follow the popups. When you become accustomed to the syntax of the windows you can type in trades directly.
Get Sabre time. To get a running clock of Sabre time, just click the 'Get Sabre Time' button under the calendar. You will get a running clock, coordinated to Sabre.
At the bottom to the right of the LiteSabre Trip Trade page are the open time buttons. They are automatically set up for your equipment and base.
Use these when you want to pick up a trip. To access open time for any bid status, switch to the "General Sabre" tab at the top of the screen.
- How do I change or cancel my automatic monthly payments?
To subscribe to LiteSabre please go HERE. To change or cancel an existing subscription just go HERE. If this page does not show a method to enter a credit card it is because you have an existing Paypal recurring payment. In this case, contact Support to cancel a failing Paypal payment plan. Once canceled, you will be able to enter a credit card directly at the above link.
- How do I clear the data on my mobile phone?
To clear the data on an iPhone, go here. To clear the cache on Android, go to Settings -> Apps -> All -> Browser -> Clear data.
- LiteSabre is not syncing with my Google calendar.
LiteSabre will import active sequences, vacation, training and other 'HI10 Events' into the Google calendar. Here's how it works. LiteSabre takes a snapshot or your HISEQ, HI3, HI4, HI5 and HI10 and determines which of your sequences is in the future. It then uploads all legs of all sequences that are relevant.
Also... read this email by a LiteSabre user:
I've been using my iPhone/iTouch/iPad with Google Sync today with your new update. Thanks for the ability to update via the website. After doing some updating I'm beginning to think that my problems with Google Sync may have to do with my iPhone/iTouch/iPad syncing with Google rather than with your Google Sync. The first time I had problems it was always with the calendar on one of the iOS devices. I thought I also checked my calendar via Google's website, and entries weren't right, but now I'm not sure. Today I did an update and my AA schedules on my iOS devices weren't right, but they were on the website. Since I thought you said you have an iPhone you probably already know this.
There are two ways to set up iOS device calendars to update with Google. One is using the Microsoft Exchange mail choice, the other using the Gmail choice. I had been using the Microsoft Exchange set up. I switched my iOS calendar updating to the Gmail set up and all the Google Sync entries are right on my iOS devices. So it seems like the Microsoft Exchange set up may have been my problem.
- My calendar has duplicate entries. How do I avoid this?
LiteSabre will ensure that you do not have duplicate entries by erasing all invalid events that occur in the future when performing a 'Google Sync'. Make sure no events are retained by a third party program such as iCal or Outlook. It is possible to re-introduce invalid sequence events depending on the syncing priority between Google and the third party program.
Avoiding this duplication in iCal requires that you "subscribe" to the Google Calendar by pointing iCal to the link on the Google Calendar's site and delete any CalDavs. Now, all the devices (iPhone, iPad) show the subscribed Google Calendar and the sync should not produce duplicates.
Here's more info from a liteSabre member:
On google calendar page on the margin under "my calendars", a drop box appears next to the calendar you wish to sync. Choosing "share this calendar" from that leads to a page of three tabs of which you're on the middle tab. The left tab is called "calendar details" and there you'll find an iCal link for the "private address" at the bottom of the page. This is the subscription link to copy and paste into iCal's subscription area. Thats the google side of things. Don't forget to delete the caldav account or you will have two of the same calendars in iCal.
- I use iCal. Does LiteSabre support synching to iCal?
No, and yes! LiteSabre only writes and edits a Google calendar, but you can subscribe to that calendar in iCal, so your iCal is always up to date.
Simply create a google account if you don't have one already, and follow the instructions here to set up LiteSabre to access and edit it. Then, in Google calendar go to 'Settings' (look for the gear on the right of the page) -> Calendars -> Share this calendar (for the calendar that LiteSabre writes to... there may be more than one)-> Calendar Details ... and look at the bottom of that page where it says: Private Address. Click the 'ICAL' button, and copy that URL. Then, go to iCal and click the menu 'Calendar' -> Subscribe. Then, paste that URL there.
That's it. Now, every time LiteSabre updates your Google calendar your iCal calendar will update when you refresh it.
- I created a calendar event, but it is not displayed below an open trip in the Trip Trade tab on the home installed program.
To update the calendar events that appear below open time displays, simply click any other tab, and then back to the Trip Trade tab, or HISEP tab. The display will update in the background when you do this.
- When I click 'View Cover Sheet' or 'View Bid Sheet' I can only read the first page?
it's a Safari issue, and only occurs when you have set a home screen icon. Here is the work around.
On your ipad, open Safari, and go to
click the Interactive Bidsheet link on the right (after you have logged in). Once in IB, click Options -> View Cover Sheet. .. or View Bidsheet. there is no need to download a bidsheet first. These will open in a new tab, and you should be able to keep those handy for as long as you like.
- How to I change my four part status?
LiteSabre will automatically detect this after your HI2 is populated with next month's bids. For Interactive Bidsheet, go to Options -> Change Status, then download a fresh bidsheet by clicking Load Bidsheet from AA.
- The page says I must use only Google Chrome or Safari. Why?
IB is a sophisticated web app that requires a 'webkit' browser with database capability. Of the popular browsers available, only Chrome and Safari provide this functionality.
- Does IB sort bids like the other bid programs?
No. IB allows you to visually sort bids like never before. You can however, import a sorted HIB/* from DECS and then fine tune the sorting that those programs provide. IB gives you the best of both worlds. Do a rough sort with those programs, and then take out the hassle of poring through the sorted bid list to verify what those programs picked.
- Does IB work on an iPad?
Yes! However, at the present time, selecting multiple bids with the 'shift' key is not functional.
- Can I add Secondaries?
Yes. Just click "Upload Final List to DECS" and add the secondaries manually like in the screenshot below.
- My bids won't upload to DECS.
Please contact Support and we will fix it pronto..!
- Can I access IB while offline?
Yes! While still online sign in to www.aapocket.com (make sure you check the box that says "Keep me logged in on this computer.", go to Interactive Bidsheet and bookmark the page. Then download the appropriate bidsheet by going to Options->Load Bidsheet From AA. DO NOT sign out. You may now close the browser, and/or shut down the computer. When you are offline you should be able to open that bookmark.
- The page is all blue, and the names on the buttons are impossible to read?!
In Safari, go to Preferences -> Appearance, and make sure the box labeled "Display images when the page opens" is checked.
- The text doesn't line up with the background. What should I do?
In Google Chrome, ensure that the "Minimum Font Size" (found in Settings -> Web Content/Customize Fonts -> Minimum Font Size) is set to "11" or smaller.
In Safari, make sure the option called "Never use fonts smaller than..." (found in Preferences -> Advanced) is either unchecked or is set to no higher than "11".
- What is the difference between the red Trade HTMD buttons and the blue Auto Trade/Red/Redder button?
The red buttons allow you to attempt to trade a trip immediately, and the blue button is used to set an Auto Trade or Red/Redder trade.
- +HTMD ... add the HTMD code to the trade, which will automatically move DFPs to accommodate the trade. (Most common).
- -HTMD ... Don't add the HTMD code. DFPs won't be moved, but if there is a conflict, the trade will fail.
- Auto Trade (blue button).. Set this trade into Auto Trade so that it will be tried when TTOT opens for the following month.
- Red/Redder (blue button).. Set this AFTER TTOT has opened for the following month, only when a trade you already tried failed for RED/REDDER. These trades will be retried periodically in case the lights change.
- What is the difference between Drop UNC, and Drop UNC-Post?
Drop UNC means that liteSabre will check your HISEQ periodically to see if the trip is GREEN. If so, it will drop it for uncredited. Drop UNC-Post means that LiteSabre will not only drop it if is turns GREEN, but will also post the trip in DECS, so other pilots can see the trip as a Posted trip, and directly pick it up if they like. There are two options because some pilots want to drop only one trip on their schedule but they don't care which one, so they set them all to Drop UNC (or some other drop type). By doing this, LiteSabre will only drop one GREEN trip, and convert all other requests to Notify Only. If they set them all to Drop UNC-Post, they run the risk of losing more than one trip, since another pilot could pick up their trips, even if they are still RED.
- How do I post my trip for drop in DECS?
You don't have to. Just choose and drop type that ends in -Post, and LiteSabre will automatically post it for you in DECS.
- How do I UNpost my trip in DECS?
Just set Auto Drop to any option other than those ending in '-Post'. You will receive a message when the change is made.
- How do I drop all of my trips?
Just set them all to any drop type that also has '-Post'. In this case, LiteSabre will drop any trips that are GREEN. (This is the same as the old Auto Drop feature 'Full Dump').
- What does UNC, PVD, and CPA mean?
UNC means you will drop the trip for no pay or credit (uncredited).
PVD means you will drop the trip for vacation days.
CPA means you will drop the trip and the time will be taken out of your CPA bank. This is a legacy option. Most pilots do not have any CPA.
- If a trip arrives after midnight, how many days is this considered to be?
Normally, if a trip arrives after midnight HBT, it is considered by LiteSabre to be another day. For instance, if a turn departs at 1600 and arrive the same night at 0012, it is considered a 2 day trip.
There are exceptions to this rule however, when you create a request with time ranges that span midnight. The Auto Trade tutorial found HERE gives examples of exceptions to this rule. (Scroll to the bottom of the tutorial)
- I keep getting failed trades due to an A-UNABLE TO REPLACE DFPS message
Since many lines now have more hours and more days in them, the DFPs do not have any place to move on some lines. Some pilots are building their lines up to nearly the Max of 92-96 hours and then trying to trade. This is resulting in failed trades due to DFP problems. To alleviate this do the following before setting any auto trade requests, drop a few 24s.
- What does HTMD mean?
HTMD is a DECS code that specifies whether or not you want your duty-free periods (DFPs) to be moved in order to accommodate a trade. Most pilots don't care if the DFPs are shuffled around or not, they just want the trade to go through, but sometimes pilots don't want their DFPs to change, usually so they can have some control over training. In that case, choose -HTMD when creating an Auto Trade request. If you don't care about DFP position, then choose +HTMD.
- How do I fix the UNABLE TO REPLACE DFP message?
You are getting this when trying to trade or pickup when there is no place to shuffle the DFPs ('24' on your HI1). You must drop one or two of them, in order to make room for the trip you want to trade into. You can drop DFPs easily in the DFP Mover. Go here, then Options -> DFP Mover.
- LiteSabre did not pick up a trip that was in open time. Why?
If the open trip already exists in open time before you enter a request for pickup or trade, LiteSabre will not react to it. It only takes action on trips that "appear" after you set a request. The exception to this is when TTOT opens for the following month. At that time, all trips are considered "new" and LiteSabre will take the appropriate action reference your trade requests.
- How does LiteSabre decide who gets an open trip?
read this blog post.
- Can I sort my requests so I can get the best open trip possible?
You must understand that open / posted trips are processed as if they are the only trip available.. so, once a trip comes into the system that meets your criteria, liteSabre will trade for it. TTOT is a first-come, first-served system, and liteSabre has no way of knowing when another trip may open that you want more than the one that is being examined... even if it is in the queue. The sorting you see on the Auto Trade page allows you to sort your requests, but only as they all pertain to one open trip, not multiple trips.
- How do I set up alerts for trips that come open during the month?
Easily. Just click the 'Create New' button to create a new Trade Request in Auto Trade (Desktop version), and set it to "Verify First".
For the mobile version of Auto Trade, go here and choose Options -> Auto Trade.
- I get the following error when trying to pickup a trip: CREWMEMBERS NOT AT SAME BASE
You cannot pickup Out of Base (OOB) trips using TTOT, which is what Litesabre uses, and the reason you are getting this error. You must put yourself on the OOB list at www.aapilots.com -> Personal & Profile -> Out of Base Pickup, then wait for scheduling to call you. You can use LiteSabre's Auto Trade to alert you to OOB trips, without being on that list. Just make sure that when you get an alert for a trip you want (same day or next day only), immediately go to aapilots.com, put yourself on OOB, then call scheduling. They probably already checked that list, and did not see you on it, so you must call them.
- I was told I could pick up a trip posted before TTOT starts without calling the trip owner. How?
Easily, by using the Trips app. Just search for the posted trip, and if the owner is a LiteSabre member, you can pick it up without contacting him/her. Non-Litesabre member trip owners still require contact, but LiteSabre will provide you their contact information when you try to pick up the trip, if this is the case.
- Tell me more about Auto Trade.
-You will get trade alerts when trips open up, regardless of the month.
-If a trip is posted before TTOT opens and you have an alert for it, you should get the owner's phone number displayed when you click the text message. You will not get an alert if your request is set to Trade Immediately, since you won't be able to immediately trade it.
-Immediate trades are ignored before TTOT starts.
-8 minutes before TTOT starts trade requests are queued, CANNOT BE CHANGED, and timed for when TTOT starts. Trade alerts are turned off for that 8 minutes window, so you won't get flooded with text messages.
--Simple rule of thumb. Set alerts when you want to call the trip owner and grab the trip before TTOT opens. Set Trade Immediately requests to grab trips when TTOT opens for the month.
- What is available for reserve pilots?
LiteSabre has two features built exclusively for reserves.
- HIRPB Builder. This app allows you to easily build HIRPB requests with drag and drop. Set sequence choices and Raps. Go HERE, and choose Options -> More -> Reserve.
- Automatic notifications for open sequences that depart today or tomorrow, filtered for legality, and DFP conflicts. LiteSabre automatically identifies when you are on reserve, so there is not set up required by you. A special Auto Trade request (ID 7777) is created and modified each day to cover today and tomorrow.
Of course, reserve pilots get the benefits of Delay Minder, My Trip Fetch, Commuter Pal, FAR 117 and Deadhead Seat Changer (a godsend, since reserve pilots deadhead more often than line pilots).